KEY STORY
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Taking note of irregularities at a few Aadhaar Seva Kendras, the ministry of electronics and information technology announced on Saturday that it will streamline the delivery of services and improve the interface between consumers and service providers.
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The initiative has been taken after minister of state for IT, Rajeev Chandrasekhar made incognito visits to a few centres to inspect the delivery of services and came upon some complaints, said a functionary aware of the details.
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The centres provide services related to Aadhaar- a 12-digit unique number assigned to residents- from enrolment to updating of details, and are administered by the Unique Identification Authority of India under the IT ministry.
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The minister has instructed officials to visit the centres and ensure services are not only streamlined, but consumer complaints are addressed in time, the functionary said, requesting anonymity.
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“The ministry is embarking on raising the bar on customer service and digital nagrik (customer) experience across all the service kendras. ASKs (Aadhaar Seva Kendras) are representative of the new-gen governance that Digital India is delivering,” Chandrasekhar said on Saturday.