Jet Airways to have best possible app, website among Indian carriers: CEO

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Highlights
  • Jet Airways will have the best possible app, website and IT systems and services among all Indian carriers without losing the human touch, its CEO Sanjiv Kapoor said on Friday.”
  • Human interaction cannot be fully replaced by technology — it must always be there as a backup, especially when things go wrong (during irregular operations, etc),” he stated in an email to employees.
  • The airline will announce its aircraft order soon after it receives its air operator certificate (AOC), Kapoor noted.
  • On May 5, Jet Airways conducted its test flight to and from Hyderabad in a step towards obtaining the AOC.
  • The airline will announce its aircraft order soon after it receives its air operator certificate (AOC), Kapoor noted.
  • On May 5, Jet Airways conducted its test flight to and from Hyderabad in a step towards obtaining the AOC.
  • The airline in its old avatar was owned by Naresh Goyal and had operated its last flight on April 17, 2019. The Jalan-Kalrock Consortium is currently the promoter of Jet Airways.
  • Kapoor’s email, which has been accessed by PTI, said the airline will ”very soon conduct” its proving flight, the last step before obtaining the AOC.
  • Proving flights are similar to commercial flight with officials of aviation regulator DGCA, executives and flight crew of the carrier concerned on board.
  • After obtaining the AOC, Jet Airways plans to restart commercial flights in the July-September quarter.
  • Kapoor said, ”​The Top 3 priorities for any CEO should be to 1. Create the right culture, 2. Hire the best people, treat them well, and pay them fairly and on-time, 3. Help develop the best strategy. In that order.” The CEO, in his email, enlisted 10 guiding principles for employees.
  • The tenth principle said that Jet Airways is a people-focused airline for the digital age.
  • ”​We will have the best app, website, and IT systems and services possible. However, we will not give up the human touch — there will always be the option to speak with a human. We are in the people and customer business,” Kapoor elaborated.
  • The first principle stated that as an airline, safety is paramount and therefore, there will be absolutely no room for short-cuts or compromises.
  • The second principle stated that common sense, values and principles will guide Jet Airways and not some ”rigid” rulebook.
  • ”At all levels, people will be empowered to make decisions by values and common sense; values such as respect, fairness, empathy, transparency, decency and hard work,” Kapoor elaborated.
  • The third principle mentioned that the company’s culture will be based on love, passion and mutual respect and not fear.
  • Open, transparent and regular communication between senior management and other employees will be the fourth principle, according to Kapoor.
  • Political views should be kept outside the office, the fifth principle said.
  • There should be no ”chalta hai (anything goes)” attitude, the sixth principle noted.
  • The seventh principle elaborated on the fact that professionalism must be maintained in ”our dealings and our appearances, at work or outside of work”.
  • The eighth principle stated that the results and output of each employee will be the final adjudicator for efforts and contribution, and not face-time.
  • ”A desire to ‘Think Different’ while being customer-driven” will be the company’s ninth guiding principle, Kapoor mentioned.

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